phweek Casino – Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how phweek Casino ("phweek," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "Player") who access or use the phweek Casino platform at https://phweek.vip ("the Platform").

phweek is committed to processing personal data in a lawful, transparent, and proportionate manner, consistent with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations ("IRR"), and the issuances of the National Privacy Commission ("NPC") of the Philippines.

By registering an account or using the phweek platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not use the phweek platform.

2. Data Controller

phweek Casino is the personal information controller ("PIC") with respect to your personal data collected through the Platform. As PIC, phweek determines the purposes and means of processing your personal information.

phweek has designated a Data Protection Officer ("DPO") who is responsible for overseeing compliance with the DPA and this Policy. You may contact the phweek DPO at any time for privacy-related matters:

• DPO Email: [email protected] (subject line: "Privacy / DPO Request")
• Live Chat: Available 24/7 on the phweek platform — select "Privacy" from the support menu

3. Personal Data We Collect

3.1 Information You Provide Directly

When you register an account, complete KYC verification, or contact phweek support, we collect:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (for age verification — 21+ requirement)
• Mobile number and email address
• Residential address
• Government-issued photo ID (PhilSys National ID, UMID, passport, or driver's license) and selfie for KYC
• Payment account details (GCash number, Maya account, bank account number) for deposit and withdrawal processing
• Communications you send to phweek support

3.2 Information Collected Automatically

When you access the phweek platform, we automatically collect certain technical and usage data:

• IP address and approximate geographic location (city/region level)
• Device type, operating system, and browser version
• Pages visited, games played, session duration, and click-stream data
• Login timestamps and authentication records
• Cookie identifiers and similar tracking technologies (see Section 7)

3.3 Financial Transaction Data

phweek records all financial transactions associated with your account, including deposit amounts, withdrawal requests, bonus credits, wagering activity, and account balance history. This data is retained for regulatory compliance purposes.

Data Category	Examples	Purpose
Identity Data	Full name, date of birth, ID documents	KYC / age verification, account management
Contact Data	Mobile number, email, address	Communications, OTP delivery, account recovery
Financial Data	GCash, Maya, bank details, transaction history	Payment processing, fraud prevention, AML compliance
Technical Data	IP address, device info, browser type	Security, fraud detection, platform optimization
Usage Data	Games played, session time, betting history	Platform improvement, responsible gaming monitoring

4. How We Use Your Personal Data

phweek processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your phweek player account;
• Identity and age verification: Confirming that you are who you say you are and that you meet the 21+ age requirement;
• Payment processing: Processing deposits and withdrawals via GCash, Maya, and Philippine bank channels;
• Regulatory compliance: Complying with anti-money laundering (AML) obligations, PAGCOR reporting requirements, and other applicable Philippine regulations;
• Fraud and security: Detecting, investigating, and preventing fraudulent activity, account takeovers, and other security threats;
• Customer support: Responding to your inquiries, complaints, and requests;
• Responsible gaming: Monitoring for indicators of problem gambling and enforcing responsible gaming limits set by you or required by regulation;
• Platform improvement: Analyzing usage patterns to improve the performance, design, and content of the phweek platform;
• Promotions and marketing: Sending you promotional communications about phweek offers, where you have consented or where permitted by applicable law. You may opt out at any time.

5. Legal Bases for Processing

phweek processes your personal data on the following legal bases under the Philippine Data Privacy Act:

• Contractual necessity: Processing necessary to perform the contract between you and phweek (i.e., operating your player account);
• Compliance with legal obligations: Processing required by Philippine law, including AML regulations, PAGCOR requirements, and tax obligations;
• Legitimate interests: Processing for fraud prevention, platform security, and platform improvement, where these interests are not overridden by your data protection rights;
• Consent: Processing for direct marketing communications, where you have provided explicit consent.

6. Sharing Your Personal Data

6.1 Service Providers

phweek engages third-party service providers ("personal information processors") to perform certain functions on our behalf, including: payment processing platforms, KYC and identity verification providers, cloud infrastructure and data hosting providers, customer support software providers, and fraud detection services. These providers are contractually bound to process your data only on phweek's instructions and to maintain appropriate security standards.

6.2 Regulatory and Law Enforcement Authorities

phweek may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or courts of competent jurisdiction where required by Philippine law or in response to a valid legal process.

6.3 No Sale of Personal Data

phweek does not sell, rent, or trade your personal information to third parties for their independent marketing or commercial purposes. Period.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of phweek's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any changes to this Privacy Policy that result from the transaction.

7. Cookies and Similar Technologies

phweek uses cookies, web beacons, and similar technologies to operate and improve the Platform. The types of cookies we use include:

• Essential cookies: Required for the Platform to function. These cannot be disabled without impairing platform functionality. They include session authentication cookies and security tokens.
• Performance cookies: Collect anonymized information about how players use the Platform (pages visited, errors encountered) to help us improve performance.
• Preference cookies: Remember your settings and preferences (such as language settings) to provide a more personalized experience.
• Analytics cookies: Help us understand aggregate usage patterns across the phweek platform. Data collected by analytics tools is anonymized and not used to identify individual players.

You may control cookie settings through your browser's privacy settings. Note that disabling certain cookies may affect the functionality of the phweek platform. phweek does not use cookies to serve third-party advertising on the Platform.

8. Data Security

phweek implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• All data transmitted between your device and phweek servers is protected by 256-bit SSL/TLS encryption;
• Personal data at rest is encrypted using AES-256 encryption;
• Access to personal data is restricted to phweek employees and contractors with a documented business need, and is subject to role-based access controls;
• KYC documents are stored in a dedicated secure environment separate from general platform databases;
• phweek conducts regular security assessments and penetration testing;
• All phweek staff with access to personal data receive regular data privacy and security training.

While phweek takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to pose a real risk to your rights and freedoms, phweek will notify affected players and the National Privacy Commission within the timeframe prescribed by the DPA.

9. Data Retention

phweek retains your personal data for as long as your account is active and for a minimum period of five (5) years following account closure. This retention period is required by applicable Philippine gaming regulations and anti-money laundering laws.

Transaction and betting records are retained for a minimum of five (5) years as required by PAGCOR and AMLC regulations. KYC documents are retained for the same minimum period following account closure. Communications with the phweek support team are retained for a period of three (3) years.

After the applicable retention period has expired, personal data is securely deleted or anonymized in accordance with phweek's data disposal procedures.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by phweek:

• Right to be informed: The right to know what personal data phweek holds about you and how it is used — as described in this Policy;
• Right of access: The right to request a copy of the personal data phweek holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure or blocking: The right to request deletion or blocking of your personal data, subject to applicable legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to damages: The right to be compensated for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data.

To exercise any of these rights, contact the phweek Data Protection Officer at [email protected] with the subject line "Data Privacy Request." phweek will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

11. Children's Privacy

The phweek platform is strictly for adults aged 21 years and older. phweek does not knowingly collect personal data from individuals under 21 years of age. If phweek discovers that a registered account belongs to an individual under 21, the account will be immediately closed, all data will be deleted (subject to any legal retention obligations), and any balances will be forfeited. If you believe a minor has registered a phweek account, please contact our support team immediately.

12. Cross-Border Data Transfers

phweek may transfer your personal data to third-party service providers whose servers or operations are located outside the Philippines (for example, cloud infrastructure providers or fraud detection services with global operations). Where such transfers occur, phweek ensures that appropriate safeguards are in place to protect your data, including contractual clauses approved by the National Privacy Commission or equivalent data protection standards.

phweek will not transfer your personal data to a foreign country or organization that does not provide an adequate level of data protection, unless required to do so by Philippine law or unless you have consented to such a transfer after being informed of the risks.

13. Third-Party Links

The phweek platform may contain links to third-party websites or services (for example, game provider websites or payment processor information pages). phweek is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party websites you visit via links from the phweek platform.

14. Changes to This Privacy Policy

phweek reserves the right to update this Privacy Policy at any time to reflect changes in our practices, applicable law, or the phweek platform. When material changes are made, phweek will update the "Last Updated" date at the top of this Policy and, where appropriate, notify registered players by email.

Your continued use of the phweek platform after the effective date of any revised Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

15. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or phweek's processing of your personal data, please contact our Data Protection Officer:

• Email: [email protected] (subject: "Privacy / DPO Request")
• Live Chat: 24/7 via the phweek platform

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph) if you believe phweek has not handled your personal data in accordance with the DPA.

This Privacy Policy was last reviewed and updated in June 2026. phweek Casino is committed to maintaining transparent and responsible data privacy practices for all Filipino players.